Privacy Policy

1. INTRODUCTION

Looper Insurance Agency Limited ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This Privacy Policy applies to all services provided by Looper Insurance Agency Limited (Insurance Agent License: GA1034) and complies with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO").

2. INFORMATION WE COLLECT

2.1 Personal Data

We may collect the following types of personal data:

Identity Information: Name, identity card number, passport number, date of birth
Contact Information: Address, telephone numbers, email address
Financial Information: Bank account details, credit information, income details
Insurance Information: Policy details, claims history, risk assessments
Professional Information: Occupation, business details, industry type
Technical Information: IP address, browser type, device information, cookies

2.2 Sensitive Personal Data

We may collect sensitive personal data including:

Health information (for insurance underwriting purposes)
Criminal conviction records (where legally required)
Financial standing information

3. HOW WE COLLECT INFORMATION

We collect personal data through:

Direct interactions (applications, consultations, phone calls, emails)
Automated technologies (website cookies, analytics)
Third parties (insurance companies, brokers, credit agencies)
Public sources (company registries, professional bodies)

4. USE OF PERSONAL DATA

We use your personal data for the following purposes:

4.1 Primary Purposes

Processing insurance applications and policies
Risk assessment and underwriting
Claims processing and investigation
Policy administration and servicing
Regulatory compliance and reporting

4.2 Secondary Purposes

Marketing our insurance products and services
Market research and analysis
Improving our services and website functionality
Fraud prevention and detection
Legal compliance and dispute resolution

5. DISCLOSURE OF PERSONAL DATA

We may disclose your personal data to:

5.1 Insurance Companies

Primary insurers and reinsurers
Insurance syndicates and underwriters

5.2 Service Providers

Claims adjusters and investigators
Legal advisors and auditors
IT service providers and data processors
Marketing and communication agencies

5.3 Regulatory Authorities

Insurance Authority of Hong Kong
Hong Kong Monetary Authority
Privacy Commissioner for Personal Data
Law enforcement agencies (when legally required)

5.4 Other Parties

Credit reference agencies
Fraud prevention agencies
Professional advisors (lawyers, accountants)
Business partners and affiliates

6. DATA RETENTION

We retain personal data for the following periods:

Active Policies: Duration of policy plus 7 years
Claims Records: 7 years after claim settlement
Marketing Data: Until withdrawal of consent
Financial Records: 7 years from transaction date
Regulatory Records: As required by applicable law

7. DATA SECURITY

We implement appropriate security measures including:

Encryption of sensitive data in transit and at rest
Access controls and authentication systems
Regular security audits and assessments
Staff training on data protection
Secure disposal of physical and electronic records

8. YOUR RIGHTS

Under the PDPO, you have the right to:

Access: Request copies of your personal data
Correction: Request correction of inaccurate data
Erasure: Request deletion of personal data (subject to legal obligations)
Portability: Request transfer of data in structured format
Object: Object to processing for marketing purposes
Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at: cs@looeprin.com

9. COOKIES POLICY

Our website uses cookies to:

Improve website functionality and user experience
Analyze website traffic and usage patterns
Provide personalized content and advertisements
Remember your preferences and settings

You can manage cookie settings through your browser preferences.

10. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal data.

11. INTERNATIONAL TRANSFERS

Personal data may be transferred to jurisdictions outside Hong Kong for:

Insurance underwriting and reinsurance
Claims processing and investigation
IT support and data storage
Regulatory reporting

We ensure appropriate safeguards are in place for international transfers.

12. MARKETING COMMUNICATIONS

We may use your personal data to send marketing communications about:

Insurance products and services
Industry news and updates
Special offers and promotions

You can opt-out of marketing communications at any time by:

Clicking unsubscribe links in emails
Contacting us directly at marketing@looperinsurance.com
Writing to our registered address

13. COMPLAINTS

If you have concerns about our data processing practices, you may:

Contact our Data Protection Officer at: dpo@looperinsurance.com
File a complaint with the Privacy Commissioner for Personal Data, Hong Kong

14. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically. Material changes will be notified through:

Website notifications
Email communications
Direct mail (where appropriate)

Continued use of our services constitutes acceptance of the updated policy.

15. CONTACT INFORMATION

Looper Insurance Agency Limited
License Number: GA1034
Phone: +852 2633 6813
Email: cs@looperin.com
Website: www.looperin.com

Data Protection Officer: cs@looperin.com

16. GOVERNING LAW

This Privacy Policy is governed by the laws of the Hong Kong Special Administrative Region and the Personal Data (Privacy) Ordinance (Cap. 486).

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.